Mövenpick Nabatean Castle Hotel

This is a review for the Movenpick, as we were upgraded since the Grand Mercure was closed. The Movenpick was fine. Service was very good and rooms were clean. Selection at the breakfast was lacking, variety was very small and the buffet was almost empty both days we were there at 9:00. I think the hotel was mostly empty during this time but I would have expected better breakfast. Everything was just OK, but again we were upgraded and paid Grand Mercure prices for the Movenpick, I would not have been so content if we paid Movenpick prices.

One of the kindest and made my heart smile in multiple ways. Actually it’s a birthday but everyone value me from Ahmed, Belal, the ladies at the morning breakfast then the restaurant morning Manager (sorry I don’t remember his name) . I feel like a princess at this point. Initially my reservation was 08/31 but once I got here they managed to get me situated so I’m beyond thrilled and thankful. Khaleed the pm manager at the restaurant made sure I got my picture at the stand and stay late so I can order dinner

The hotel was amazing with superb views and just a little out of the town which was what we wanted! From checking in/out and seeking advice on things, Mohammed was great behind the desk and was really helpful. All of the staff were excellent and we were well looked after especially by Ibrahim who we met at both Movenpick hotels and assisted us greatly; Rashad at the Terrace Bar was also excellent as we were served brilliantly by him and the manager at breakfast (I forgot his name!) was also very attentive and gave us the best table with a view every morning and arranged our packed lunch!

All the staff at the main restaurant are very profressional and very kind. If you get the word "do more" they does. Super compliment for them. The hotel back yard out side is with an amezing view. While we styed there it was Chocolate hours every day at 4 pm and we enjoyed it so much. The breakfast the dinner buffer is nice. The bar at the lobby floor is with tunning view. I checked many hotel and compare the price. This hotel have a lower price than the oter with the same standard.

The lobby of the hotel is quite spectacular, the terrace offers a wonderful view. Both the room, the beds and the service were very good. We enjoyed the bar-food and an excellent breakfast.